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FAQ

  • Updated

WORKSPACE APP

  • I cannot book a workplace (I cannot see the time selection bar)

    • If workspace is green without bar, this workspace is set to "not bookable".

    • If workspace is red without bar, this workspace is set to "Blocked".

    • If workspace is grey without bar, you're currently outside of office hours.

  • I see the wrong location
    Swipe right / left on the home screen to switch to different locations.

  • I want to hide my booking
    Tap the mask icon on the workplace page or go to your profile settings and deselect "I want to be visible at my desk".

  • What do the numbers on meeting room icons stand for?
    The numbers indicate the capacity of each meeting room.

  • I do not see any team members that I added
    The list will only show team members that currently have an active booking on the selected day.

  • Can I use a Rooted Android device?
    No, for security reasons opening iotspot with a rooted device will force close the app.

  • I cannot see rooms on the web booking app.
    Rooms are not shown on the web booking app, only desks.

  • I cannot hide my profile, mask icon isn't visible.
    Hiding your profile can only be done on desk bookings, Room bookings are never anonymous.

  • Do i have to check in to my workplace at arrival?
    No, booking your workplace from home is sufficient.

SETUP APP

  • I cannot login to the setup app

    • Both the password AND the username are case sensitive. So if you signed up with "UserName@domain.com", make sure you sign in with that exact spelling. 

    • Your login credentials have expired, contact iotspot support to renew your credentials.

  • I cannot scan/edit a iotspot

    • If you have an Android phone, make sure you have NFC enabled. (article on NFC scanning).

    • Make sure you have a strong cellular / WiFi connection.

  • My iOS setup app does not have all tools
    Up until now (15-04-21) the Android setup app has more functionality than the iOS setup app. Namely, Sensor Pairing, Diagnostics, and Swap.

  • I do not see all my organization's locations
    Contact your administrator to assign you with the correct setup app rights for multiple locations in control center.

  • When do I use the Sticker tool?
    This tool is only for V1 NFC-stickers or if a sticker needs to be reprogrammed. All current iotspot NFC stickers come pre-configured.

  • I get an "organization not allowed (number)" error message after scanning
    You're not an admin in control center for location (number) that the iotspot is assigned to.

 

CONTROL CENTRE

  • I don't see the floors I made in the app
    Empty floors / zones do not show. A zone and floor should contain at least one iotspot in order to be visible.

  • I cannot login to the control center

    • Both the password AND the username are case sensitive. So if you signed up with "UserName@domain.com", make sure you sign in with that exact spelling. 

    • Your login credentials have expired, contact iotspot support to renew your credentials.

  • What are floors, zones and clusters?
    These two articles explain this in detail:
    Floors and Zones
    Zones and Clusters

  • Can I use the login credentials for the setup app
    Yes, the login credentials for the setup app and the control center are the same

  • How long are guest invites valid?
    For now, guest invites are active for 1 year. If you wish to have a user invited for a shorter period of time. Delete his invite when needed.

  • Can I delete a broken iotspot from my company?
    You cannot delete iotspots but only move them. Feel free to replace the iotspot with a new one and copy the current settings using the swap function.

DASHBOARD

  • Quicksight does not recognize my account name
    The account name is not your username. It is the organization name. Account name = iotspot, the second step will ask for you login credentials.

HARDWARE

  • How do I pair a sensor?
    Pairing a sensor

  • Does the sensor check attendance?
    No, the sensor only measures anonymous occupancy of the workplace. A 1= in use, a 0=not in use. It checks every ~few min

  • Can I use multiple sensors with 1 iotspot?
    No, for every sensor you need one iotspot.

  • The iotspot does not turn green after powering up.

    • Option 1. Unplug the iotspot, wait 5 seconds, and power it up again.

    • Option 2. Replace the 5v Adapter with another one.

    • Option 3. Move the iotspot to another area and see if it connects there.
    • Option 4. Replace the iotspot.

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