PLATFORM |
CATEGORY |
PROBLEM |
SOLUTION |
Workspace app |
Configuration |
I cannot book a workplace (I cannot see the time selection bar) |
If workspace is green without bar, this workspace is set to "not bookable" |
Workspace app |
Configuration |
I cannot book a workplace (I cannot see the time selection bar) |
If workspace is red without bar, this workspace is set to "Blocked" |
Workspace app |
Configuration |
I cannot book a workplace (I cannot see the time selection bar) |
If workspace is grey without bar, you're currently outside of office hours. |
Workspace app |
Interface |
I see the wrong location |
Swipe right / left on the home screen to switch to different locations |
Workspace app |
Configuration |
I want to hide my booking |
Tap the mask icon on the workplace page or go to your profile settings and deselect "I want to be visible at my desk" |
Workspace app |
Knowledge |
What do the numbers on meeting room icons stand for? |
The numbers indicate the capacity of each meeting room |
Workspace app |
Knowledge |
I do not see any team members that I added |
The list will only show team members that currently have an active booking on the selected day. |
Workspace app |
Login |
Can I use a Rooted Android device? |
No, for security reasons opening iotspot with a rooted device will force close the app. |
Workspace app |
Knowledge |
Cannot see rooms on webbooking app |
Rooms are not shown on the webbooking app |
Workspace app |
Knowledge |
I cannot hide my profile, mask icon isn't visible |
Hiding your profile can only be done on desk bookings, Room bookings are never anonymous |
Workspace app |
Knowledge |
Do i have to check in to my workplace at arrival? |
No, booking your workplace from home is sufficient |
Workspace app |
Error - booking |
The date is in the past: {{1}} |
User is trying to select a date in the past |
Workspace app |
Error - account |
Guest already has access to this location. |
User is trying to invite a guest with an email that is already in that location |
Workspace app |
Error - account |
You cannot invite yourself. |
User is inviting own email address |
Workspace app |
Error - booking |
Reservation conflict with user {{1}} |
Booking is conflicting with the booking of user X |
Workspace app |
Error - booking |
Please change your other reservation for '{{1}}' first. |
User is trying to book a desk that conflicts with current bookings |
Workspace app |
Error - booking |
Date must be today for this workplace: {{1}} |
This desk does not have “future reservations allowed” enabled in location settings - control center |
Workspace app |
Error - booking |
Your other reservation is ended: {{1}} |
Current booking overwrites booking X |
Workspace app |
Error - booking |
Reservation too far in the future. |
User is trying to book a desk more days in the future than current settings allow |
Workspace app |
Error - booking |
This workplace cannot be reserved past {{1}} |
User is trying to book a desk in a time frame that does not fall between the current settings |
Workspace app |
Error - booking |
You can only reserve this place between {{1}} |
User is trying to book a desk in a time frame that does not fall between the current settings |
Workspace app |
Error - booking |
Till {{1}} this desk is reserved for members of this Home zone.\n\nPlease come back after {{1}} to book an available desk in this Home zone. |
This is the default message for a user trying to book in a non restricted |
Workspace app |
Error - booking |
You are trying to book a desk in a restricted area, please confirm with team members currently using the space that it is OK for you to sit there before continuing with this booking. |
This is the default message for a user trying to book in a restricted home zone. |
Workspace app |
Error - booking |
There are already reservations present for this workplace. |
User is trying to book a desk that has already been booked by someone else |
Workspace app |
Error - booking |
There is a conflicting fixed reservation defined for this workplace. |
User is trying to book a desk that conflicts with current bookings |
Workspace app |
Error - booking |
This desk cannot be booked before {{1}}. |
User is trying to book a desk before the opening hours of the company |
Workspace app |
Error - booking |
This desk can only be booked {{1}} working day(s) ahead. |
User is trying to book a desk more days in the future than current settings allow |
Workspace app |
Error - login |
Name is empty |
User is trying to submit an empty name field |
Workspace app |
Error - login |
Name is invalid (min.length 3) |
User is trying to submit a name shorter than 3 characters |
Workspace app |
Error - login |
Sorry, this email address is blocked. |
User is trying to sign in with a blocked email address |
Workspace app |
Error - booking |
This workplace is not bookable. |
Workplace is set to not bookable |
Setup app |
Login |
I cannot login to the setup app |
Both username and password are case sensitive. |
Setup app |
Login |
I cannot login to the setup app |
Your login credentials have expired, contact iotspot support to renew your credentials |
Setup app |
Configuration |
I cannot edit a iotspot |
If you have an Android phone, make sure you have NFC enabled. (article on NFC scanning) |
Setup app |
Configuration |
I cannot edit a iotspot |
Make sure you have a strong cellular / WiFi connection. |
Setup app |
Configuration |
My iOS setup app does not have all tools |
Up until now (15-04-21) the Android setup app has more functionality than the iOS setup app. Namely, Sensor Pairing, Diagnostics, and Swap |
Setup app |
Configuration |
I do not see all my organization's locations |
Contact your administrator to assign you with the correct setup app rights for multiple locations in control center |
Setup app |
Knowledge |
When do I use the Sticker tool? |
This tool is only for V1 NFC-stickers or if a sticker needs to be reprogrammed. All current iotspot NFC stickers come pre-configured. |
Setup app |
Configuration |
I get an "organization not allowed (number)" error message after scanning |
You're not an admin in control center for location (number) |
Setup app |
Error - account |
Location not allowed: {{1}} |
User does not have access to this location |
Setup app |
Error - account |
You have no Setup-app access. |
User account does not have setup app access |
Setup app |
Error - configuration |
Only software-only iotspots allowed. |
/// |
Setup app |
Error - account |
You have no Setup-app access for location: {{1}} |
User does not have access to this location |
Setup app |
Error - account |
You have no Admin access for location: {{1}} |
User does not have access to this location |
Setup app |
Error - configuration |
Invalid workplace_type : {{1}} |
Selected workplace type is invalid |
Setup app |
Error - configuration |
No workplace_type found. |
There is no workplace type to choose from, create a workplace type in the control centre |
Setup app |
Error - configuration |
Icon already exists in location. |
Icon already exists in the location that you're adding it to |
Setup app |
Error - configuration |
Icon already exists in zone. |
Icon already exists in the zone that you're adding it to |
Setup app |
Error - configuration |
Icon already exists in floor. |
Icon already exists in the floor that you're adding it to |
Setup app |
Error - configuration |
Function not valid for this type of iotspot |
/// |
Setup app |
Error - configuration |
zone not found: {{1}} |
No zone defined, please configure zones first in the control centre |
Setup app |
Error - configuration |
There is no zone defined yet for this location: {{1}} |
No zone defined, please configure zones first in the control centre |
Control Center |
Knowledge |
I don't see the floors I made in the app |
Empty floors / zones do not show. A zone and floor should contain at least one iotspot in order to be visible |
Control Center |
Login |
I cannot login to the control center |
Both username and password are case sensitive. |
Control Center |
Login |
I cannot login to the control center |
Your login credentials have expired, contact iotspot support to renew your credentials |
Control Center |
Knowledge |
What are floors and zones? |
Knowledge base article |
Control Center |
Knowledge |
Can I use the login credentials for the setup app |
Yes, the login credentials for the setup app and the control center are the same |
Control Center |
Knowledge |
How long are guest invites valid? |
For now, guest invites are active for 1 year. If you wish to have a user invited for a shorter period of time. Delete his invite when needed. |
Control Center |
Configuration |
Can I delete a broken iotspot from my company? |
You cannot delete iotspots but only move them. Feel free to replace the iotspot with a new one and copy the current settings using the swap function. |
Dashboards |
Login |
Quicksight does not recognize my account name |
The account name is not your username. It is the organization name. Account name = iotspot, the second step will ask for you login credentials. |
Hardware |
Configuration |
How do i pair a sensor |
Knowledge base article |
Hardware |
Knowledge |
Does the sensor check attendance? |
No, the sensor only measures anonymous occupancy of the workplace. A 1= in use, a 0=not in use. It checks every ~few min |
Hardware |
Knowledge |
Can I use multiple sensors with 1 iotspot? |
No, for every sensor you need one iotspot. |
Hardware |
Configuration |
The iotspot does not turn green after powering up. |
Unplug the iotspot, wait 5 seconds, and power it up again. |