Service Manager access can be granted by your iotspot administrator. This feature can be granted on a location by location basis. App users - Adding, editing roles & deleting users
Check for malfunctioning devices
As a Service Manager you check for devices that may not be working as expected. The physical colour displayed on the iotspot hub is checked against the status in the database, and if there is a continuous mismatch, that iotspot will be shown in the Malfunctions list.
As a Service Manager, you will see 'Malfunctions' in your header of tabs. Click on this tab to check for devices.
If none of your iotspots are showing a mismatch, you'll see 'No results found'.
If there is a mismatch, you will see an orange triangle with an exclamation mark on that icon.
Locate the iotspot and troubleshoot further by powering the iotspot off and back on. Once rebooted, test further with Blinking Light (connectivity diagnostics). If there is no change, please contact support@iotspot.co for further assistance.