In order to effectively configure and support iotspot in your office, you can assign other managers to share the workload in the Control Center and / or the iotspot Setup App.
There are two types of managers within an organization:
Organization manager – can modify all details, layouts, and configurations within the organization, including all locations
Location manager – can configure the selected locations through the Control Center and setup app. Only an Organization Manager can create new manager accounts or change existing ones.
Creating a new manager account
When a manager account is created, the user will receive an email with their login credentials. The temporary password expires in 24 hours, so be sure to notify the owner of the newly created manager account that they need to log in and change their password.
To create a new manager account for your organization or locations, navigate to the “Managers” tab and click on the “Add manager” button. Enter the manager’s full name & email address (preferably one that uses one of your Organization Domains).
Select whether the new manager should be Organization or Location manager. If you’re creating a Location manager, set the access permissions. Click the “create” button to create a new manager account.
Reset password and MFA
After the reset, the user will receive a new welcome email with a temporary password. Upon logging in, the user will be prompted to set a new password. After that, the user will need to configure a new MFA code by scanning a QR code.
To reset password and MFA navigate to the Managers tab.
Click on the three dots behind the corresponding manager.
Choose “Reset password and MFA”.
Click the “Confirm” button.
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Change of manager type
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Edit control center and setup app access
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Delete manager
Only Organization Managers can delete manager accounts.
To delete a manager account, navigate to the Managers tab.
Click on the three dots behind the corresponding manager.
Choose “Delete manager”.
Click the “Delete” button.